Cost Calculator
What being the bottleneck actually costs you
Plug in your numbers. See the invisible training tax you're paying every year. Most operators come out higher than they expected.
Your business
Total team across all locations, including yourself
UK hospitality average is 52% per CIPD; many operators run higher
Each site multiplies the mistakes, drift, and compliance load
Be honest. £80 is light for an owner doing the books and the rota
Your invisible training tax
£51,551 /yr
Lattify Growth costs £948 a year. Payback in about 7 days.
Where the money goes
- Owner interruptions£23,904
Time you spend answering questions a guide could answer
- Onboarding cost reduction£5,040
Senior labour and your time spent training each new hire
- Mistakes from inconsistency£3,003
Wrong portions, refunds, lost customers from drift
- Drift / re-explaining£4,800
The same procedures explained again every month
- Compliance prep£2,304
Time pulling records together for inspection visits
- Senior knowledge walking out£3,500
Cost when someone with deep tacit knowledge leaves
- Reduced turnover£9,000
Replacement cost saved when first-90-day attrition drops
Read the maths behind these numbers in The £51,000 Tax.
How this is calculated
The model assumes 10 interruptions per day at 10 minutes each (60% deflectable by Lattify), £1,400 per new-hire onboarding cost (40% reduction), £8,580 per location per year in consistency mistakes (35% reduction), 10 drifting procedures re-explained monthly, 32 hours of compliance prep per year, £5,000 replacement cost per hire with 20% reduction from structured digital onboarding, and 25% probability of senior loss per senior position with 70% knowledge captured.
Sources: CIPD UK turnover benchmarks, Access Group hospitality data, Brandon Hall Group onboarding research, Gloria Mark interruption research (UC Irvine).